Terms of Service

Last updated: May 9, 2026

1. Acceptance of Terms

By accessing or using Plixana CRM (“the Service”) you agree to these Terms of Service. If you do not agree, do not use the Service. These terms apply both to the account holder (organization) and to the end users whose messages arrive through channels connected to your account.

2. Service Description

Plixana CRM is a multi-tenant SaaS platform that centralizes customer communications from multiple channels (WhatsApp Business, Instagram, Facebook Messenger, TikTok, web chat, email) and runs artificial intelligence agents that respond automatically 24/7. It is offered under a monthly or annual subscription model.

3. Plans and Pricing

Current plans and their prices are published at plixana.com/pricing. Prices are in US dollars (USD) and include a monthly base fee + a variable charge per “outcome” (effective resolution of conversations). We may change prices with email notice at least 30 days before they apply to your active subscription.

4. Trial Period

New users can activate a 14-day trial with all the features of the chosen plan. We do not require a payment method to start the trial; we will only ask for it when you want to continue after day 15.

When the trial ends, we will ask you to add a payment method to continue your subscription. If you do not add one, the account is paused (with no data loss) until you register a card and choose your plan. You can cancel at any time from your dashboard /billing.

5. Auto-renewal and Cancellation

Subscriptions renew automatically at the end of each period (monthly or annual) using the registered payment method. You can cancel auto-renewal at any time from /billing. Cancellation takes effect at the end of the current paid period, not immediately, unless you request otherwise.

6. Refund Policy

We apply the following refund policy:

  • 14-day trial: no charge if you cancel before day 15.
  • First paid month: full refund if you request it within the first 7 days after the first charge and you did not exceed 500 processed conversations.
  • Subsequent renewals: non-refundable. If you cancel mid-period, you keep access until the paid period ends, but the prorated amount is not refunded.
  • Outcome-based (variable) payments: non-refundable unless we demonstrate that the resolution was incorrectly attributed (in which case we reverse the outcome and issue a credit).
  • Annual plan: if you cancel an annual plan before it expires, there is no refund for the remaining time; you keep access until the paid year is complete.

To request an eligible refund, contact hi@plixana.com with your account email and the reason. We respond within 48 business hours.

7. Account Responsibilities

You are responsible for keeping your credentials confidential, for all activity under your account, and for ensuring that your use of third-party integrations (Meta/Facebook, Instagram, WhatsApp Business, Hotmart, Stripe, etc.) complies with the terms of those services. You must have legitimate authorization to receive and send messages through any connected account.

8. Acceptable Use

You agree NOT to use the Service to:

  • Send spam, unsolicited marketing, or content that violates Meta/WhatsApp policies
  • Harass, impersonate, or deceive end users
  • Collect personal data without explicit consent and a legal basis
  • Reverse-engineer or circumvent the Service's security measures
  • Upload malicious code, viruses, or harmful content
  • Violate applicable laws, including GDPR, CCPA, and local privacy laws
  • Operate businesses prohibited by our payment processor (Stripe Restricted Businesses)

9. Data Processing and Privacy

The processing of personal data is governed by our Privacy Policy. When you connect a Meta platform to Plixana, you authorize us to receive, store, and process messages on your behalf solely to provide the requested CRM functionality. We do not sell, rent, or share your data with third parties for marketing purposes.

10. Intellectual Property

All intellectual property rights in the Service (software, design, trademarks) belong to MENDEZ GROWTH CONSULTING - FZCO. You retain full ownership of your customer data and content. We grant you a limited, non-exclusive, non-transferable license to use the Service during your active subscription.

11. Suspension, Termination, and Data Retention

You can terminate your account at any time from /billing (“Cancel subscription” button). We may suspend or terminate accounts that violate these Terms or Meta/WhatsApp/Stripe policies. We will also automatically suspend accounts with failed payments until they are settled.

Post-cancellation data retention: when you cancel, you keep full access until the end of your current paid period. After that your account is deactivated, but we keep your data for 30 calendar days from the effective cancellation date. During those 30 days you can:

  • Reactivate the account without losing any information (one click from /billing).
  • Download ALL your information (contacts, conversations, FAQs, configuration) in JSON format from /billing → “Download my data”.

After 30 days your data is permanently deleted from our systems (except accounting/tax records that we keep due to legal obligation — see Privacy Policy § 8).

12. Limitation of Liability

The Service is provided “AS IS” and “AS AVAILABLE”, without express or implied warranties. MENDEZ GROWTH does not guarantee uninterrupted or error-free operation, particularly when third-party platforms (Meta, WhatsApp, Stripe, etc.) change their APIs or experience outages.

To the maximum extent permitted by law, MENDEZ GROWTH will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of revenue. Total liability is limited to the amount you paid during the 12 months prior to the event giving rise to the claim.

13. Changes to the Terms

We may update these Terms. We will notify you by email or in the app at least 30 days in advance when there are substantial changes. Continued use after the effective date constitutes acceptance.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, specifically the regulations applicable to free zone entities in Dubai (DSOA — Dubai Silicon Oasis Authority). Any dispute will be resolved before the competent courts of Dubai, UAE.

15. Legal Entity and Contact

MENDEZ GROWTH CONSULTING - FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates

For questions about these Terms: hi@plixana.com